Frequently Asked Questions
We’re committed to helping you succeed in obtaining your insurance license. Below are answers to the questions we hear most often about SuccessPreLicensing.com and our training programs. If you don’t find what you need here, please contact our support team.
General FAQs
What web browsers should I use?
Our platform works best with current versions of major browsers, including Chrome, Firefox, Microsoft Edge, and Safari. Using the latest version of your preferred browser will give you the smoothest experience. Out‑of‑date browsers may not support all site features.
How is my personal information used?
When you register or purchase a course, we collect certain information to create your account, process your order, and report your course completion to state licensing regulators. We only use your information as described in our Privacy Policy, and we never sell your personal data. Please review the policy for details on what we collect and how we protect it.
Is SuccessPreLicensing.com secure?
Yes. We use industry‑standard security measures such as Secure Socket Layer (SSL) encryption and firewalls to protect the transmission and storage of your personal and payment information. Whenever you enter sensitive data on our site, you’ll see a lock in your browser indicating you are on a secure page.
Student FAQs
How do I update my personal information?
You can update your email address, phone number, address, and other details by signing into your account and navigating to Account Information. From there you can edit your information. If you need to change the name on your account (for example, due to marriage or legal name change), please contact our support team; your name must match the name on your license or exam registration.
How do I reset my password?
If you’ve forgotten your password, click Forgot Password? on the login page and follow the prompts to reset it. Once signed in, you can also change your password from the Account Information page at any time.
What courses do I need to take to get licensed?
Insurance licensing requirements vary by state and by license type (life, health, property and casualty, etc.). Visit our Course Catalog and select your state to view the required pre‑licensing hours and available courses. Each course page lists the relevant licensing requirements and any state‑specific guidance.
Do I need a proctor for my exam?
State rules on exam proctors differ. Some state insurance departments require a disinterested third‑party proctor for pre‑licensing course exams, while others do not. Check the State Requirements page on our site or contact us for guidance.
How long do I have to complete my course? Can I get an extension?
Each course comes with an access period, which is displayed on your Account Information dashboard. If you need more time, contact our support team before your course expires. We will work with you to request an extension, but some states restrict extensions and fees may apply. Courses purchased under an “Foundation” package are not eligible for extensions.
What happens after I finish my course?
When you complete a pre‑licensing course, you’ll receive a certificate of completion. We will report your completion to the appropriate state licensing authority where required. You can then schedule your state licensing exam with the designated testing provider. Refer to your state’s requirements for registration and exam scheduling.
Can I switch to a different course?
If you purchased the wrong course, contact us as soon as possible. We can exchange an unused, unexpired course for another course of equal or lesser value. Completed courses cannot be exchanged, and additional state filing fees may apply.
What if I have multiple accounts?
If you receive a notice that you have more than one account, please contact our support team. We can consolidate your accounts so your course history and credits remain together.
Payments and Refunds
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, and Discover). For business or group orders, please contact us for invoicing options.
What is your refund policy?
We want you to be satisfied with your purchase. You can request a refund under the following conditions:
- Pre‑licensing courses: You may request a full refund within three (3) business days of purchase if the course is incomplete and within its access period. Shipping and state filing fees are non‑refundable.
- Exam prep bundles or supplemental materials: Refunds must be requested within three business days of purchase.
Once a refund is issued, access to any incomplete courses will be terminated and cannot be reinstated.
Do you offer a money‑back guarantee?
We stand behind the quality of our courses. If you complete all lessons, quizzes, and final exams within the allotted time and do not pass your state licensing exam, contact us with your exam score report. We will review your case and may reimburse the online course fees on a prorated basis. Fees for printed materials, shipping, and state filings are non‑refundable.
Business Orders
Do you offer group or corporate training?
Yes. If your agency or firm needs pre‑licensing training for multiple employees, we offer business solutions including volume discounts, customized learning portals, reporting tools, and flexible payment options. Please contact our business development team to learn more.
How can I order or refill vouchers for my team?
For voucher purchases or bulk licensing arrangements, please contact our corporate sales team at info@successce.com
Still need help?
Our customer support team is available by phone & email. Visit our Contact Us page for current hours and support options. We look forward to assisting you on your licensing journey!